My husband was home and said they were very professional, knew what they were doing and made some really good recommendations. We would highly recommend them to anyone looking to have their AC serviced. It went great. Above our expectations. Would highly recommend them.
3 words for Ryan and his company, HONEST and AMAZING!!!!!! Our old air conditioner finally gave out during the heat wave of July 2013 amid 93 degree temperatures. I called two A/C companies for repair and replacement quotes only to find out that my least expensive option would be $3500-4,000 for a replacement. To top things off we were closing on a new house and selling our existing home within a week of when our A/C unit went out. After feeling defeated I called Plumbing Heating Paramedics. The young lady I spoke with on the phone understood my urgency and sent Ryan out to look at the A/C unit and give us a replacement quote that very same day! Much to my surprise Ryan was not just "another sales guy", rather he was one of the owners of the company! The Employees at this company are not paid on commission and really do right by the customer. Ryan was not only able to squeeze us into the schedule for a quick replacement, but Plumbing Heating Paramedics saved us over $1,000 on our new unit! My wife and I cannot thank you all enough for the awesome job your company did for us. You will be doing any work we need in the future! A++++++
I have not been very impressed with heating and air conditioning companies, or some of the plumbers I have used, in the past. My experience with Plumbing Heating Paramedics totally turned all that around. They worked around my schedule and came out within a week of me purchasing the Big Deals. Bev helped schedule the two Deals - each requiring a different technician - to both come out the same day to save me a hassle. Aaron and Bryce - HVAC and plumbing, respectively - both did an excellent job to me. I had no high-pressure sales techniques applied to me. Aaron in particular gave me some great advice about avoiding paying too much money for unneeded services for my air conditioner, and did more than I thought I had paid for with my inexpensive Big Deal. I was so impressed with both of the gentlemen that came out, I purchased a service agreement for the company for the following year. I typically refuse to do things like that out of distaste for pushy salespeople, but Aaron and Bryce were up-front, pressure-free, and only discussed the services or needs that I asked them to. I couldn't be more happy with the service.
They were excellent and I would definitely recommend them. They had it accomplished easily within that one hour and everything was done completely correctly and it has functioned perfectly ever since. We set up a time and they were on time. I paid for a little bit of equipment because we had to replace a valve and maybe some piping, but it was a very nominal charge. They were extremely reasonable.
Brian was perfectly on time for the appointment and presented himself very well. He conducted the inspection of the units and when he encountered something he thought I should be aware of he stopped and explained what I needed to know. Brian also answered all of my questions in what I thought was a very honest and professional way. Because he took the time to inform me along the way I was comfortable with the reason that additional work was needed. When asked for his opinion/recommendation he was great with giving me the options and then what he thought was best and why. I never felt like he was selling, just informing me. I don't know enough about my home mechanicals to be dangerous, but I am sure I have a company I trust now. I have had my AC units inspected and cleaned by a number of other companies over the years as well as a friend who is in the industry. But never has anyone opened up the outdoor unity and cleaned and inspected it as Brian did...I didn't even know you were to do anything more than hose the thing down. Per my comments, no other company has inspired loyalty, so I have not been loyal to one. That changed today - I signed a service agreement and will have them out again for furnace clean and check when the weather turns. It often turns on the company representative who spends time with you and Brian was OUTSTANDING!
Two gentleman showed up to install my new water heater and they first put down a construction tarp to keep my floors clean from debris. They had the new unit installed and operating correctly and they removed the old water heater cleaned up there work area they very easy to work with. I have a small home but I was treated as I owned a palace.
I had a small water leak in my air conditioner. My usual provider looked it over and told me that the unit needs to be replaced. They provided two replacement options, which both had a very high price tag. They were ready to do the work right away. But instead of moving forward right away, I decided to shop around before making the investment.
Plumbing and Heating Paramedics looked at it and gave me a very straightforward assessment of the situation: it doesn't need replaced now, but it will probably need to be replaced within the next couple of years. I really appreciated the straightforward assessment without the scare tactics. They also gave me several price estimates for a replacement unit, which were much lower than my normal provider, almost half the price!
If you want straightforward answers without fear tactics along with fair prices, then I recommend this provider.
T. Satterly, Indianapolis
The owner of the company, Ryan, was the only plumber I called who would do an estimate over the phone. Since I knew exactly what needed to be done (I already had one estimate), I thought I would save time by the phone estimate. His estimate was lower than the high end of the quote and I used an Angie's List coupon to make it super affordable. Paramedic's was fully booked until Tuesday July 16 but he said he would work me in on Friday 7/12. They confirmed the appointment, called ahead, and were on time. They finished in two hours-my other estimate said it would take four. The quality is great, the service men were professional. Just a personal note: this is a family company, I think Bev who took my initial call is his mother. I liked that the company had a nice family vibe but could still execute a job to perfect satisfaction at an incredible price.
The tech was quick and very knowledgeable. I was very grateful for his efficiency as I had just moved into my new condo and had no air conditioning. I will definitely keep using Plumbing Heating Paramedics in the future.
Purchased a hose bib replacement, when we shut of the water main in the house the valve broke and had to be replaced. They took care of it and the hose bib, cleaned up everything. Couldn't be happier.
PHP responded in a timely and courteous manner to my call to evaluate the old A/C units, providing an estimate within 2 days. Prior to performing the work, the company dropped out a mobile A/C unit to cool the front of the house. This was a life-saver for my mother, who is prone to heat strokes. On the scheduled day for installation the PHP crew arrived on time, explained what they were going to do, and quickly un-installed the existing services and installed the new ones. The technician corrected all problems found in the previous install. Wrapped the cooling coils expertly, closing up a gap between placement of the coil unit and the overhead vent that the technician calculated was costing us almost two registers of inefficiency. Now, the system comfortably cools the home within a few minutes. PHP is an exceptional company offering exceptional services efficiently, honestly, and at competitive value. A PHP technician also installed an outside spigot that was leaking. This work also entailed removing old galvanized pipe and the installation of updated copper pipe.
Serious Leak, No Problem!
Technician Aaron diagnosed a serious leak in the system on 6/18/13 and discussed the alternatives: leak tracing, repairing and refilling at very high cost per pound of obsolete freon type or replacing the whole system. I decided that replacing the system made sense. The replacement was scheduled for Friday 6/21/13. Ron and Cody arrived at 8 am and finished by 10 am. They installed a 4 ton AC condenser and new coil in the furnace.
Great From Start to Finish
Everything was great from start to finish. Brian was professional, timely and did a great job explaining things to me and going over everything. I would give an A+ for customer service as well and you could tell he was very honest about his estimate and what steps we should take going forward.
Ahead of Schedule & Finished Fast
Arrived ahead of schedule & went right to work. Met & greeted by job foreman. All technicians were extremely professional, extremely polite & very knowledgeable. Removed the old air handler from the crawl space [not an easy job!!] & installed the new air handler and duct work as well as the compressor in the prescribed amount of time. Never would have known they had been here; left my yard immaculate. Would not hesitate to use them again for any plumbing or HVAC problems. Received a nice note from them thanking me for choosing them with a coupon for later use; all signed by the owner. Very impressive!!
The Paramedics Saved the Day!
I called Plumbing Heating Paramedics after discovering a pool of water in my basement next to the water heater. I had used this company in the past and immediately thought of them and their distinctive "ambulance" service vehicle. They were able to schedule a visit that same morning. When the paramedics arrived, they checked the "patient," but he was old and could not be saved. A new water heater was installed that afternoon. The work was efficient, neat, and professional. The gentlemen doing the work were very polite and especially kind to my pesky, curious dog. I was also impressed to receive a hand-written thank-you note from the company with a discount coupon for future services. I was very pleased by not only the technical knowledge and ability of the workers but also their customer service. They will be my go-to choice for any plumbing or heating needs I have in the future!
Love This Locally Owned Company!
I have to say that by far, this company is hands down the best one we’ve ever had in our home … It’s taken almost 20 years to find a plumbing and HVAC company that we really like and trust. I highly recommend PHP, and I especially love giving a locally owned company an A+!
Knowledgeable and Friendly!
The technician as knowledgeable, friendly, and great with my little kids.
I Can Rely On PH Paramedics!
I have been looking for a company that I can rely on and I believe I have found that with Plumbing Heating Paramedics. They are extremely professional and very easy to work with.
I have been very pleased with their service. They are extremely thorough; more so than any other company I’ve dealt with.
I Look Forward to Using Ryan!
Ryan and the technician were both professional and on time. I look forward to using Ryan for all my HVAC and plumbing needs going forward. We couldn’t be happier with them.
Explained in understandable terms what he did and what he found. Made me aware of some problems that may present themselves in the future without making me feel like I had to spend lots of money right away… Really seems like an incredible company!
The service was great. Bryce was very professional, friendly and no pressure to buy which I was MOST happy about … Great service, especially since they also offer to come out and give you a FREE plumbing inspection once a year.
They did a marvelous job on our Big Deal. They did such a good job when something different broke we called them back and they came out right away and fixed it.
ABSOLUTELY Worth the Money!
I purchased an Angie’s List Big Deal for a whole house plumbing inspection. This was absolutely worth more than the $51.00 paid.
They were good and hassle-free. I liked their services and will use the same in future.
They are very businesslike and they know their stuff well … I give them a very high recommendation… I can’t think of anything that they could have done better… I have recommended him to my neighbors.
They just did a very nice job. They did what they said they were going to do and did it on time.
A gentleman arrived on time and was very profession, polite, and chatty. At the end of the inspection, they offered to do an annual inspection of the plumbing at no cost to us.
They came out and finished the job that somebody else had started but had not finished … We called them and they were here within one hour…The guy was spectacular. He knew as to what he was doing and it showed after having somebody that did not know as to what they were doing.
Rosemary L., Indianapolis
Price Was Lower Than I Anticipated!
I thought the price was reasonable if not lower than I anticipated.
On Time and Professional!
Mr. Carpenter was on time and very professional. The whole experience was very positive and we look forward to seeing him in the spring.
Their service was great! I was totally satisfied with the price, the cleanup, and the complete job. I would recommend them to anyone!
They Explained Repair Steps
They went into the crawl space and took a picture of the pipe that had the leak. They explained exactly what they would need to do and the steps to repair.
Bryce worked efficiently, giving me important information as he went. He was very knowledgeable and helpful in educating me about the plumbing.
The technicians showed me areas where my water heater was rusting or bubbling up, and explained to me that this is something that is going to need to be replaced at some point, but no pressure to replace it immediately.
I Will NEVER Call Anyone Else!
The Paramedics were prompt and kind I would say the best I have ever dealt with… I will NEVER call anyone else out… A+++++++++++++++++++++ COMPANY DONT LOOK ANY FURTHER….YOU FOUND THE BEST!
Willing to Share Knowledge!
My initial impression of this company is very high and very positive. The gentleman that came out was very professional and willing to share knowledge.
They were real informative about things, especially on how to save on heating bills. They were very nice and seemed to be really honest.
Everything was done perfectly! They were very nice and very clean!
Rose Anne S., Indianapolis
Great Communication and Reliability!
The best part about this experience for me was the communication and reliability of this provider — both the office and the professional who came to my home. From start to finish, they communicated with me and let me know what to expect.
We are extremely pleased with this company. He was so helpful and took lots of time to make sure we were satisfied. How great is that. We will use them again.
Robert & Mary B., Fishers
I WILL Use PH Paramedics Again!
It was my first time purchasing the big deal and I will do it again if my experience continues to be as good as this one. The work I needed done was completed at a reasonable price. I will use this company again.
I would recommend this company to anyone. What a great service and professional company!!
One of the Best Experiences!
“Amazing. I would recommend this company to anyone without reservation. The staff were on time, pleasant and willing to listen to questions. Cleaning was thorough. Very professional staff. One of the best experiences with a “Big Deal” on Angie’s List.”
If you want your heating or plumbing job done right, on time, by true professionals, you need to call Ryan at Plumbing & Heating Paramedics!!!
This Experience Was Fantastic!
Overall, this experience was fantastic. From start to finish, extremely professional! I would use this company again and not hesitate to recommend it at every opportunity.
They Are Courteous and Kind
He was very pleasant, he was courteous and kind, and he told me upfront that he doesn’t work for commission and that he wasn’t going to try to sell me on something I didn’t need.
A smaller company – very honest and knowledgeable, compared to larger company we’d used for service. We would hire them again & recommend to others.
Nice to See a Family-Run Company!
His guys were out to my house within an hour or two, even though it was snowing and the roads were getting messy. Nice to see a family-run company taking care of its customers so well!
Thank You, PH Paramedics!
A few days later we got a nice card in the mail thanking us for the business. I was the one doing the thanking!
They Came Out the Same Day!
I arrived home from a business trip to discover that the faucet on my shower was leaking (literally streaming water). I called Plumbing Heating Paramedics and they came out the same day! They were able to fix the problem very quickly and showed me what the issue was. The service tech was very professional and nice.
They Could Not Have Been Nicer!
The plumber (Mike) could not have been nicer and dealt with the problem in a most professional way. I highly recommend them.
I'd Recommend PH Paramedics!
Although I didn’t have an emergency, they really take the “paramedics” part to heart and are willing to be there if something comes up at any time. Seemed very knowledgeable – as I expected them to be – regarding what happened to the the water heater as well as the faucet, and both were fixed quickly. I’d recommend them.”
Installation day went very smooth. They arrived punctually and within moments were already starting on the job. The two installers (including Owner’s Father) were both professionally dressed, not sub-contractors, arrived in company vehicle, did not smoke on worksite (very important to us), and treated us with high respect
Thoughtful and Professional!
Incredibly thoughtful and professional. I am in the process of using them again to install a sump pump and I’m sure that the experience will be just as positive. Thanks guys!
Aaron showed me everything he was doing, leveled the outdoor compressor (which another company had told me they would charge extra for), and did a very thorough cleaning of our system, indoors and out. We had been paying more per year for another company to come and do a tune-up, and they had never done the kind of thorough cleaning that Aaron did.
“When I called, the lady was very polite, and the gentleman that came was professional and courteous and answered all of our questions. We now have a contract for future plumbing needs, this company is great”
Made it from Noblesville to Greenwood in 40 minutes from call. Response from two counties away was quicker than what I’ve gotten from southside/Greenwood plumbers. And the problem was quickly identified and solved.
“WOW! Once in a while you run into a service company that ‘gets it.’ My hot water heater quit working at night. I called Plumbing Heating Paramedics the next morning and they made every effort to get to my house in the same day.”
I used the Angie’s List coupon I purchased a while ago for two hours of service. Plumber arrived on time and was very professional and helpful. I had only planned to have the faucet installed and the softener checked. He informed me that I still had quite a bit time left and asked me if there was anything else he could do. So I had the water heater flushed as well. Very satisfied with his service.